mycuci1 Privacy Policy

This Privacy Policy applies to mycuci1 ("mycuci1," "we," "our," or "us"), the internationally licensed online gaming platform accessible at mycuci1.lat. It governs the collection, use, storage, and disclosure of personal information provided by users ("you" or "members") when accessing or using the mycuci1 platform, including all games, sports betting, live dealer tables, slots, Sic Bo, and horse racing services available on the site.

By registering an account or continuing to use mycuci1's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should refrain from using the platform.

1. Who We Are

mycuci1 is an online gaming operator serving Malaysian players and the broader Southeast Asian market. The platform offers a comprehensive suite of casino games, sportsbook wagering, live dealer experiences, and specialty games, all delivered through a secure digital environment. mycuci1 operates under international gaming regulations and maintains rigorous data governance standards consistent with those regulations.

For the purposes of this Privacy Policy, mycuci1 acts as the data controller in respect of personal data collected directly through the platform.

2. Data We Collect

mycuci1 collects personal data through various touchpoints. The categories of information we may collect include:

2.1 Account Registration Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, state, and postcode)
• Email address
• Mobile phone number
• Preferred currency (Malaysian Ringgit / MYR)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., MyKad, passport)
• Proof of address documentation
• Source of funds documentation where required by applicable regulations

2.3 Financial Transaction Data

• Bank account details (for IBG transfers via Maybank, CIMB, Public Bank)
• E-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay)
• Cryptocurrency wallet addresses (USDT)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and pages visited
• Game history, betting patterns, and wagering activity
• Login timestamps and access logs

2.5 Communications Data

• Support tickets and live chat transcripts
• Email correspondence with our team
• Feedback and survey responses
• Promotional opt-in preferences

3. How We Use Your Data

mycuci1 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your mycuci1 account, including processing deposits and withdrawals in MYR or accepted cryptocurrencies.
• Identity Verification: To confirm you meet the minimum age requirement of 21 years and to comply with Know Your Customer (KYC) obligations under applicable gaming regulations.
• Service Delivery: To provide access to all games, sportsbook markets, live dealer tables, slots, Sic Bo, and horse racing offered on the platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited activities.
• Responsible Gaming: To monitor gameplay patterns and identify members who may benefit from responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion.
• Customer Support: To respond to your queries, resolve disputes, and deliver technical assistance in a timely manner.
• Legal Compliance: To fulfil obligations under applicable laws, respond to regulatory requests, and maintain records as required by our operating licence conditions.
• Marketing Communications: To send you promotional offers, bonus updates, and platform news — but only where you have given explicit consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated usage data and improve the overall user experience, game selection, and site performance.

4. Legal Basis for Processing

mycuci1 processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing is required to perform the contract we have with you as a registered member — without it, we cannot deliver the services you signed up for.
• Legal Obligation: Certain processing activities are mandated by gaming regulations, anti-money laundering (AML) requirements, and applicable data protection frameworks.
• Legitimate Interests: We process data where we have a genuine, proportionate business interest in doing so — such as fraud detection, platform security, and service analytics — provided those interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

mycuci1 does not sell or rent your personal data to third parties. However, we may share your information with carefully selected partners and service providers under strict confidentiality agreements for the following purposes:

• Payment Processors: Banks and e-wallet operators (including Maybank, CIMB, Touch 'n Go eWallet, Boost, GrabPay) require transaction data to process deposits and withdrawals.
• KYC / Identity Verification Providers: Specialist third-party providers assist us in verifying member identities and screening against sanctions lists.
• Gaming Software Providers: Game developers and RNG certification bodies may receive anonymised gameplay data for auditing and certification purposes.
• Regulatory Authorities: We may be required to disclose member data to licensing bodies, financial intelligence units, or law enforcement agencies pursuant to a legal obligation or court order.
• IT and Security Service Providers: Cloud hosting, cybersecurity monitoring, and analytics vendors operate under data processing agreements that bind them to strict data protection standards.

Any third party receiving data from mycuci1 is contractually prohibited from using that data for any purpose beyond the specific service they are engaged to provide.

6. Cookies and Tracking Technologies

mycuci1 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we deploy include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking the service.
• Functional Cookies: Remember your language preferences, currency selection (MYR), and display settings so you do not need to configure them on every visit.
• Analytical Cookies: Help us understand how members navigate the site — which games are popular, where users drop off, and how pages perform. Data is aggregated and anonymised where possible.
• Marketing Cookies: Used only where you have given consent. These help us understand which promotional messages resonate with Malaysian players and avoid showing you irrelevant offers.

You can manage your cookie preferences through your browser settings or the cookie consent tool available on the site. Disabling certain cookies may affect platform functionality.

7. Data Retention

mycuci1 retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. Specific retention periods are as follows:

• Account Data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of seven (7) years to satisfy financial regulatory obligations.
• Customer Support Records: Retained for three (3) years following resolution of the matter, unless a longer period is required by an ongoing dispute or regulatory inquiry.
• Marketing Consent Records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

Once the applicable retention period expires, data is securely deleted or irreversibly anonymised using industry-standard procedures.

8. Your Rights

As a mycuci1 member, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: If any data we hold is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that this right may be limited where we are required by law to retain the data.
• Right to Restriction: You may ask us to restrict processing of your data while a complaint or accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your data.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our Data Protection team at [email protected]. We will respond to all verified requests within thirty (30) calendar days. We may request proof of identity before processing any data subject request to protect your account from unauthorised access.

9. Security Measures

mycuci1 implements a layered, defence-in-depth security posture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including payment credentials
• Multi-factor authentication (MFA) options for member accounts
• Continuous intrusion detection and 24/7 security monitoring
• Regular penetration testing and vulnerability assessments by independent security firms
• Strict role-based access controls limiting staff access to data on a need-to-know basis
• Comprehensive employee data protection training and confidentiality obligations

While mycuci1 employs robust technical and organisational safeguards, no system is completely immune to risk. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected members without undue delay in accordance with our obligations under applicable data protection frameworks.

10. Minors and Age Restriction

mycuci1 operates strictly as an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21 years. This age threshold applies consistently across all services offered on the platform, in line with responsible gaming standards applicable to the Malaysian market.

During the registration process, mycuci1 requires all prospective members to confirm that they are 21 years of age or older and to submit date-of-birth information. Where our KYC process identifies that a member has provided a false age declaration, the account will be suspended immediately, all pending transactions will be reversed, and any funds held will be dealt with in accordance with our Terms & Conditions and applicable regulations.

If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

mycuci1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or operational requirements. When material changes are made, we will notify members by posting a prominent notice on the platform and updating the "Last Updated" date at the top of this document.

Continued use of the mycuci1 platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact us to close your account.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mycuci1 handles your personal data, please reach out to our Data Protection team:

• Email: [email protected]
• Platform: mycuci1.lat
• Response Time: Within 30 calendar days for data subject requests; within 5 business days for general privacy enquiries

We are committed to resolving all privacy-related concerns fairly and transparently. If you remain dissatisfied after our response, you may have the right to lodge a complaint with the relevant data protection authority or regulatory body in your jurisdiction.